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Follow Cruz™
May I know what is the main difference/s between the T103 and T301 tablets when it comes to choosing which one to buy???
i have downloaded the upgrade but can’t open the tablet it comes on and then goes right back off
it is the t301
Would any of these support FAQs help?
http://cruzsupport.velocitymicro.com/link/portal/5462/5758/Article/1008/What-do-I-do-if-my-Cruz-will-not-go-past-the-Cruz-logo-at-startup
http://cruzsupport.velocitymicro.com/link/portal/5462/5758/Article/897/How-do-I-turn-my-Cruz-on-and-off
Your tablet might also be in sleep mode. If it is, hold down your power button for 10-15 seconds and then turn it back on. If that doesn’t work, try it with the Cruz plugged into the charger/outlet. If that STILL doesn’t work, try holding down power & volume simultaneously for 30 seconds. Again, this only works if your Cruz was, in fact, in standby/sleep mode.
If absolutely none of this resolved the issue, you may have to either open an online support ticket or call our support line: 1-800-303-7866 (Hours: 9am-10pm, Monday-Friday, Eastern Standard Time)