Having trouble accessing Wi-Fi? Having issues with touch-screen calibration? You may need to try updating the firmware for your Cruz. These downloads have always been available on our Support site, but we’ve provided direct links to them below for your convenience! Keep in mind that each firmware update is UNIQUE to the specific Cruz model. It is critical that you choose the proper download-link!
Archive
- April 2013
- March 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- July 2011
- June 2011
- April 2011
- February 2011
- January 2011
- September 2009
- June 2009
- October 2008
- July 2008
May 2013 S M T W T F S « Apr 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
who do i sign on to the blog
I was trying to downoloan a users manual for
the T103
You should only need to click on the link to get the user guide. Otherwise, you can go to http://cruzsupport.velocitymicro.com/ to download the guides!
Hi, what happened to the T301 firmware? are you planning to release a new version, maybe fix the sound problems.
Thx
Currently there is no new firmware release for the T301, but when one becomes available, we will post it here!
I am having trouble entering recovery mode on my T103 to install the update. I have tried many combinations found all over the web, including the guide installed in my tablet, and the one on the site, however none of them would work. Please help!
For all support questions, please visit our Cruz Support Hub!
Please please please update the T105 to either Android 2.1 or 2.2 (preferably 2.2). When I bought mine, two of my work mates went and bought themselves one each but when they found out there were no plans to update them, they returned them. The Best Buy employee they talked to said that most of the ones they sold had been returned to the store. You have a good product, but it almost feels like it was rushed out the door and is getting the red headed step child treatment.
I just got a Cruz reader (feb, 2011), how do I know is my cruz reader need to be update? is there a way to see the fireware version?
The firmware update simply makes the device more efficient and fixes some common bugs! It would be wise to install the firmware update to ensure that you see the best possible performance!
I downloaded the firmware update on my reader and corrected problems with accessing secured wifi locations. The devise is faster and the touch more responsive. I don’t understand why the download put my devise back to factory defaults. I’m new to Android so this may be an issue with Eclair. If I understand correctly I cannot update to a more recent version of android OS.
Probably not a problem as long as developers honor backward compatibility. I do like the idea of the cruz market. if this site is kept updated then i see this working like Itunes. I know when I download to my Ipod the application has passed the Apple QA criteria. My hope is the cruz market operates in a similar way.
Installed the update with the ADB and now my t103 works like a charm, it’s a little bit faster and some problems I had with k9 email client disappeared
Well done guys !!
Are you planning a release with Android 2.1 or higher?
I would like another update to the latest Android software, please! None of my apps can update now because of my outdated Eclair. Do you have a projected date for this?
At this time we do not have any upgrades planned, but if that changes we will post information as soon as it becomes available.
The Cruz tablet T103 really should be upgraded it’s nearly impossible to get software that actually works on it. If it weren’t for the Amazon Marketplace and lots of trial and error it would be nearly unusable.
Update: Amazon app has just launched. sorry for the off topic
Wifi was working well before the current firmware update but not after.
Now, in Wi-Fi Settings, after selecting “turn on Wi-Fi” scanning begins but the wifi turns itself off. Scanning seems to continue but neither of the two networks I have (which worked before and still with other devices) is found.
“Add Wi-Fi Network” manually does not help.
In advanced settings the mac address sometimes appears, sometimes not.
I’ve tried rebooting (hard and soft) – no effect.
From the global settings “About Device” lists:
“Model Number” as PT701 ??? and
“Firmware version” is 2.0
I had the same problem. Check my post. It works.
How can I find your post? My son just brought me the ereader but I am unable to get on. I keep getting knocked off of my wi-fi. I also updated the firmware. thanks.
Have you tried visiting our Cruz Support online?
http://cruzsupport.velocitymicro.com/
Question was asked above, but not specifically answered. I have the R101 and would like to know how to determine what my current firmware is (all the device says is “eclair”) and if this firmware download is different than what I have. No need to “upgrade” and re install my apps if this is the same firmware that is already on my device. Thanks!
Buenas Tardes, Me ha dejado anonadado este comentario. Debes seguir compartiendo cosas asi. Te doy mi blog para que lo leas y me digas que opines porfa . Bye, Amelia
just got a used cruz r102. will have a ton of questions later. so far i am having difficulty resetting it.
Each time i try to read blogs with my cruz, it closes out and returns to my start up screen. What can i do to stop that? I get maybe thirty seconds on a blog of any kind before it kicks me off. Just bought it a month ago.
Is there going to be an update to put the r102 past firmware 2.0 cause there is nothing anyone can do with 2.0
I just bought an R102 and can’t connect to my WiFi. Period. I found an update online but nothing I do will update the reader. I’m getting ready to go take it back since I can’t get it to work. Is there anything I can do?
Have you tried visiting http://cruzsupport.velocitymicro.com/ ? We’re bogged down with calls, but online support should be much easier to get through to. Hopefully we’ll be able to help troubleshoot for you!
Hi i just open my Cruze T103, and try to update, but i can’t:
E:signature verification failed
Installation aborted.
and after that, in notification bar : damaged flash memory. How can i fix it?
hi. something new: now my device cant boot. stuck on cruz logo. i can get to the recovery to try update but still E:signature verification failed
Installation aborted.
Hey, I bought a cruz reader yesterday and I wanted to update its firmware I downloaded the update from the official page but when I pressed VOL+ and Power buttons It reboot but keep the word Cruz on the display. I don’t know what I did wrong, I followed all the steps how it said. Please Help me. What can I do?
i just purchased the velocity micro cruz t301 tablet…i cant get the tablet to update to 2.2 from the sd card…i hold down the power and volume button at same time as it says but no download just goes to the main screen
Hi everyone and God bless you all!! I have my Cruz reader (R101 or R103) for about 2 years and you know what happened?? 3 days ago the reader stop working just like that. It doesn’t turn on and wont get any battery charger!!! I’m really worry and sad. I don’t have the money to buy another e reader or tablet and i need one for college. Someone please help me!!! Thanks!!!!
call or email our cruz support
I’ve had the T301 for about 3 weeks And I’m still unable to update. I called cs the same day and was told to try again later (exact answer). I waited a couple days and the rep on the line was very hard to understand. I tried to download again using my desktop, laptop, and a friend’s laptop and still no update. So oNce again I call cs and ask the rep if he could email the update and he said the file was to large and he tells me he would send it on a sd card. I get the card in the mail exactly a week later, follow instructions and NOTHING!!! When I put the card in my pc it says it is damaged. When I put it in the. Tablet it says there is nothing on it. Why would they send a dmaged card with nothing on it. I’m so frustrated with this company.
I have a cruz without on screen keyboard cannot type. How to I fix this issue?
The model I have is T301
I just bought a Cruz t103 at Big Lots and tried to upate it. Followed the instructions at the website. Everything was looking good until the installation said that the Esignature failed. I’ve seen this problem reported before but I haven’t seen and answer or at least a workaround. Any thoughts?
Thanks in advance!!
Try the firmware update again from the beginning (delete the firmware update file from your SD card and re-download it using Internet Explorer.) If that does not work, please call us at 800-296-4312 (Option 5, then 2).
Hello, I’m trying to updtae the firmware, but I can’t get this thing to go into SD updtae mode so I must be doing something wrong. It’s a T1031 how long do I hold the paperclip in the reset? a quick tap or holding it until something happen?2 As soon as I pull the paperclip out the reset hole the CRUZ logo appears before I can hold down the Volume+ button is that normal?3 if above is normal how long do I hold down the vol+ button?4 Should the SD card be in or out of the tablet?Thanks any help would be greatTman
Make sure your Cruz is charged, unplug it from the wall, press the reset with a paperclip for a second or two (Make sure the paperclip is small enough and make sure you feel the button press down). Try the power button again.
If this doesn’t work, try it again with a 30 second reset press, then the power button.
If this STILL doesn’t work, You will need to go through the proper channels for support. The Velocity Micro blog is not a part of our Cruz Support Department.
First register at http://cruzsupport.velocitymicro.com/ics/support/mylogin.asp?task=signupform
then email or call our support team and I’m sure they’d be able to help you rather quickly.
Hello, I’m trying to update the firmware, but I can’t get this thing to go into SD update mode so I must be doing something wrong. It’s a T103
1 how long do I hold the paperclip in the reset? a quick tap or holding it until something happen?
2 As soon as I pull the paperclip out the reset hole the “CRUZ” logo appears before I can hold down the Volume+ button is that normal?
3 if above is normal how long do I hold down the vol+ button?
4 Should the SD card be in or out of the tablet?
Thanks any help would be great
Tman
1. Hold the paperclip.
2. As soon as you let go of the paperclip, press and hold the Volume+. Let go when you see Cruz.
3. You have to be quick.
4. The SD card needs to be in the tablet when you do all of this.
Is the power off on the tablet or on?
The SD card is in the tablet right?
So it’s befor the first CRUZ logo appears right?
About how long am I holding it?
hola como puedo resetear mi tablet cruz lo que sucede es que olvide mi contraseña?????
Why wont my t301 install games like angry birds fruit ninja and so on i download it but it wont install
Also i downloaded and install youtube app from cruz market but it wont let me go to youtube
The Cruz T301 is not a Flash enabled device. Please visit the following link to read more about this topic:
http://cruzsupport.velocitymicro.com/ics/support/KBResult.asp?searchFor=skyfire&button=Search&task=
Here is an additional Cruz post about this topic: http://cruzsupport.velocitymicro.com/ics/support/KBAnswer.asp?questionID=1037
R103 can’t get Pandora to load–also can OS be upgraded to at least 2.1? Thank you
The R100 series only upgrades to 2.0
I just purchased a T103 tablet. When I go to Home > Menu > Settings > Language & Keyboard > Touch Calibration, there is no calibration option. How do I calibrate it?
Why cant I play facebook games? I have already downloaded the firmware sucessfully.
Thank You
http://cruzsupport.velocitymicro.com/ics/support/KBAnswer.asp?questionID=801&hitOffset=315+300+285+282+234+188+176+164+161+51+40+4&docID=30
If that does not help, you will need to go through the proper channels for support. The Velocity Micro blog is not a part of our support dept and is not moderated my a Support Department member.
First register at http://cruzsupport.velocitymicro.com/ics/support/mylogin.asp?task=signupform
then call us at 800-296-4312 (Option 5, then 2).
Last night my cruz R102 was working fine. I got up this morning and the black scree of death. I updated the firm ware and nothing. It updates and the cruz screen come on and goes black. This is my second unit since Nov. Why does this keep happening?
You will need to go through the proper channels for support. The Velocity Micro blog is not a part of our Cruz Support Department.
First register at http://cruzsupport.velocitymicro.com/ics/support/mylogin.asp?task=signupform
then email our support team.
When sending the unit back for repair, do I just send the unit?