Cruz PIXEL POLICY

Pixel faults in LCD screens are common and expected, and do not always rise to the level of manufacturers defect.

 

Below is an explanation of the pixel policy for the Cruz tablets.

FAULT TYPE PIXELS PER
MILLION
R100 Series,
T300 Series,
PS47, and T408
T100 Series* T410     T510    
Type 1: Always-on pixel, also called a bright, hot or stuck pixel. 4 2 2 3 4
Type 2: Always-off pixel, also called a dark or dead pixel. 4 2 2 3 4
Type 3: One or more sub-pixels of either Type 1 or 2. 10 5 4 6 8
Type 4: Number of faulty pixels of any type in a 5 x 5 pixels square. 4 2 2 3 4

* Maximum permissible number of errors for the pixel error class II in accordance with ISO 13406-2


If after working to correct faults it is determined by a support technician that your touch screen exceeds the maximum pixels for a pixel fault type, and your warranty period has not ended, an RMA request may be submitted.