How do I set up my Email?

The pre-installed Email app is a simple but effective email client for both POP3 and IMAP email services.


Configuration is automatic for some email services. For those that are auto-configured, you only need to enter the email address and password, then click next.


If the app can auto-configure the settings successfully, you are done except for giving the account a name and entering your display name. If it cannot, you will need to complete the manual setup process.


Prior to beginning, you will need detailed email configuration information which is available from your service provider. You may have to locate the server settings information at your Email Provider's support website, or you may need to call their support line. Unfortunately Velocity Micro cannot provide assistance with this step. Below is the information you are looking for:

  • Server Type: You must select POP3, IMAP, or Exchange according to your email service provider's instructions. Typically this is POP3, but many are now allowing for IMAP service. If you need to connect to an Exchange server, contact your business systems Network Administrator for assistance.
  • Username or Email Address: This must be either your email alias (the part in front of the @ character), or your full email address.
  • Password: The password is case sensitive
  • Incoming mail server: This is the address at which your incoming mail is waiting for you.
  • Port: You must specify a port number for communication with your incoming mail server.
  • Security type: You must specify if/whether a security method is required for communication with your incoming mail server.
  • Outgoing mail server: This is the address which is waiting for your outgoing mail.
  • Port: You must specify a port number for communication with your outgoing mail server.
  • Security type: You must specify if/whether a security method is required for communication with your incoming mail server.

Once you have collected the above information, you may proceed with the manual setup process by tapping the button labeled 'Manual setup'. You may not tap this button until you have entered your Email Address and Password. Next select your account type.


Next, complete the fields for the Incoming Server portion of the manual setup.


After completing the Incoming Server portion of the manual setup, the app will test your settings. If everything is correct, it will proceed with the Outgoing Server portion of the manual setup.



Once that test completes as well, you are done except for giving the account a name and entering your display name.


If you still cannot setup your email and you are sure your 9 email account settings are correct (even called your ISP for support), then the installed email app may not be compatible with the way your mail server communicates. You may want to try the following alternative apps: Mail Droid in the Cruz Market or K-9 email available from www.freewarelovers.com.